Core Operating Principles

New Flyer’s five Core Operating Principles are based on a solid foundation of safety and quality.  Our commitment to our customers, employees and suppliers enables New Flyer to offer the most innovative and comprehensive product lines and services with sustainable processes that contribute to our efforts of continuous improvement.

The five Core Operating Principles are:

Safety: Serving as the foundation of our organization, New Flyer will continue to concentrate efforts to manage occupational health and safety at our workplace in order to promote a safe and healthy work environment for employees, customers, suppliers and visitors and significantly reduce our risk exposure. Please see our safety policy statements for Winnipeg, St. Cloud, and Crookston facilities.

Quality of Product and Service: New Flyer's product and service offering will be of the highest quality standards in accordance with ISO9001:2000 standards. Suppliers are subjected to a rigorous Supplier Quality Assurance (SQA) program.

Customer Response: Our high-priority, customer response process addresses every touchpoint within our company. Our commitment is to service our customers during the inquiry, design and build process and throughout the operating life of the vehicles.

Asset Utilization: We are committed to ensuring all resources are used efficiently and effectively to carry out daily tasks that contribute value to our customers and the products and services we provide.

Continuous Improvement: New Flyer recognizes that the key to productive operations is identifying, quantifying and eliminating waste in the operation through continuous process improvement. With mutual understanding, employees, suppliers and customers will work as a team to optimize the process for the benefit of all.